Blog
News, training videos and product updates about DialerAI and call-center software.
2022
Zero Config Agent Portal with Web-Phone
DialerAI is a suite of Call-Center solutions for predictive dialing, voice broadcasting, robo-calling, press-1 campaigns and SMS. It can redirect calls to…
2021
Call-center: Agent Portal with Soundboard, reporting & Web-phone
Welcome to 2021 and with the New Year comes many more additions to our Call-center Agent Portal introduced over 12 months ago.
2020
Building a VoIP Business with Dialer-AI
Building a VoIP business with DialerAI is straightforward, and all of the tools are included so that you can sell auto-dialer, press-1, predictive dialer…
Blended Call Center Campaign: Inbound & Outbound
DialerAI has always been a very powerful outbound dialer, especially with the recent additions of the agentUI. Now we’ve added more integration for inbound…
Political Dialer Software for Campaign with DialerAI
DialerAI political campaign software is a valuable tool in political campaigning and can be used in different ways during the political campaign, from…
New functions for the Call-Center Agent Portal
Late last year, we told you about our new Agent Portal to receive calls from Press-1 campaigns, predictive dialing and inbound calls. This feature has…
2019
Our Cloud Call Center has a new Agent Portal
We are excited to tell you about the new agent portal to our Cloud Call Center solution DialerAI, allowing agents to take calls with all the contact…
New Feature! Speech Recognition in DialerAI
We are excited to let you know that we have released speech recognition in DialerAI using Google’s Speech to text API. Other providers could be available in…
Campaign Creation Training Video
We have just released a video covering creating a campaign. We have gone into some detail as to the meaning of each setting.
2018
Quick Start Guide to DialerAI Video
We have created a short video to accompany the Quick Start Guide at https://dialer.ai/docs/user-guide/quickstart.html, which is where we recommend all our…
White-Label Outbound & Inbound Call Center Dialer
Our team is excited to announce our new Call Center Dialer capabilities in DialerAI. Our new call center dialer tools allow you to create your own agents…
Auto-Dialer Software and advantages for Call-Center
Outbound call centers use auto-dialer software for lead generation, market research and surveys. The reason for using auto-dialer systems like DialerAI is…
Podcast with Don Witt of Telecom Reseller about outbound call center software
We were asked to do a podcast with Don Witt of Telecom Reseller. Click here to listen.
DialerAI, An Alternative to Vicidial?
Vicidial is a free and open source auto-dialer. It will dial leads and pass the call back to your agents. Vicidial and its derivatives have been under…
2017
Video of a Press-1 campaign in DialerAI
Many marketing companies do Press-1 campaigns. The call-flow is to call your prospect, play a message to them explaining your proposition, then invite your…
Auto-Dialer Software for call center Brochure
We have designed a brochure for DialerAI covering the major features for an auto dialer software for call center and how it may benefit your organisation.
The Modern Age of Predictive Dialer System – Moving to Machine Learning and AI
Predictive dialers are not a new technology, in fact, they have been around since the inception of telephones. One of the earliest dialers was built by a…
Cloud based predictive dialer with Press-1 Campaign
DialerAI is a cloud based predictive dialer which can increase your outbound call center productivity resulting in increased sales through lead generation…
Hosted Predictive Dialer for Outbound Call Center
DialerAI can provide you with a hosted predictive dialer for your outbound call center.
Voice Broadcasting Solution with your own carrier
DialerAI is now in production with a number of our customers. The main enhancement is an increase in capacity, one DialerAI system can now handle 10,000…
Autodialer for Call-Center made easy
One of the advantages of using DialerAI as your call center dialer is that there is little to be done to your existing call center phone system. DialerAI is…